Cullman - Customer Care Specialist - Full Time

Long‑Lewis Auto Group is looking for a Customer Care Specialist to join our team! In this role, you’ll be the first point of contact for customers reserving vehicles, ensuring a smooth and friendly rental experience from the first call to the final handshake. If you are energetic, organized, and thrive in a fast‑paced environment, this is the role for you.

Job Duties:

Pre-Visit Activities

• Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.


• Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.


• Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.


• Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.


• Accurately document customer interest and interactions in the CRM system.

Day-of-Visit Activities

• Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up).


• Engage directly with waiting customers to introduce services and confirm receipt of outreach materials.


• Offer and conduct vehicle evaluations following established appraisal processes.


• Respond to pre-identified customer interest from prior outreach and complete valuation requests.


• Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.

Post-Visit Follow-Up

• Conduct follow-up outreach to confirm receipt of communications and overall customer experience.


• Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.


• Maintain detailed and accurate records of all follow-up activities within the CRM.

Qualifications

• Strong communication and customer service skills


• Experience in automotive sales, service, or business development preferred


• Ability to manage multiple customer interactions and follow-ups efficiently


• Familiarity with CRM systems and data tracking


• Self-motivated with a proactive approach to identifying sales opportunities

Key Skills

• Customer engagement and relationship building


• Sales awareness and opportunity identification


• Organization and attention to detail


• Team collaboration across service and sales departments


• Time management and follow-through

Why Join Long‑Lewis?

• 
  

  Competitive pay and benefits

  
  


• 
  

  Supportive team environment

  
  


• 
  

  Opportunities for growth within the company

  
  

If you’re ready to provide exceptional service and be part of a team that values customer care, apply today!