Custiodal Operations Manager

Role Overview:

• Let your passion for people be the driver of your success. Through your leadership, your team will make a real impact every day.
  


• Our client is seeking an Environmental Services / Custodial Manager 2 located in Grand Forks, ND. This position will report on a 2nd shift, 10:00am - 6:00pm schedule.
  


• Our Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. Patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.
  

What You'll Do:

• Be responsible for driving client and patient satisfaction scores
  


• Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
  


• Lead teams and departmental projects and initiatives
  


• Effectively manage the Unit Operating System
  


• Support a diverse and inclusive workforce
  

What You Bring:

• Have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery
  


• Have customer service and/or guest satisfaction in a healthcare or hospitality
  


• Possess strong leadership skills and has the ability to work independently to drive program
  


• Monitor compliance and reach project target dates of completion
  


• Have experience effectively managing projects within agreed upon timelines
  


• Are results and safety driven
  


• Are proficient with computers and other technology
  

Minimum Qualifications & Requirements:

• Minimum Education Requirement - Associate's Degree or equivalent experience
  


• Minimum Management Experience - 2 years
  


• Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
  


• Experience leading, training, and managing a team in a service delivery environment
  

2nd shift - 10:00am – 6:00pm schedule