Custom Automation Parts & Services Project Manager

Job Summary:

This position performs service department-related tasks such as quoting spare parts and service work; providing and tracking phone support; preparing and sending invoices; organizing parts shipping.

Responsibilities

• Collect, store, and answer emails in an efficient and organized way.


• Answer phone calls and be able to execute the needed service on a first come, first serve basis.


• Navigate and use Edrawings, ETO, and Microsoft Planner to look up data in an efficient manner.


• Track parts and service using ETO.


• Create and maintain an organization system in the spare parts room.


• Update and maintain the company calendar for staff traveling to customer facilities.


• Distribute service/install form for staff traveling to customer facilities.


• Communicate effectively to the other members of the Parts and Service team.


• Organize shipping of parts and create packing slips to ship with the parts.


• Ship parts internationally in the most expedient way.


• Organize, gather and maintain information and documentation from customers and field service technicians.


• Track customer's phone support needs and hours.


• Excel in customer communications by being timely in responses and being solution oriented.


• Prepare components for safe shipments.


• Field and gather information for any future upgrades/services customers may require.


• Understand differences in shipping, billing, invoicing for different companies in different parts of the world.


• Share knowledge and information with other team members through multiple avenues of communication.


• Pivot and execute different plans as they change.


• Invoice customers in multiple invoicing portals.


• Navigate difficult conversations surrounding quoted prices and invoiced prices.


• Communicate issues and collaborate with other departments on potential solutions.

Skills and Qualifications:

• Capable of using/navigating PC software


• Team oriented


• Detail oriented


• Organized


• Self-Motivated


• Good at time management


• Good at communicating


• Ability to ask for help


• Flexibility to adjust to rapidly changing priorities