Customer Account Manager

At RingLeader, Inc., we know that the key
to growth is in a high -performing sales team. That’s why we’re seeking a
qualified Customer Account Manager (CAM) to work within our sales team. The CAM will work with current customers to ensure the customer's needs are being managed promptly. The CAM will ensure that all customer information is regularly updated, assist with billing and product information and more. The CAM will provide assistance and direction if there is a new need or potential issue to solve. 

Requirements

Primary Job Responsibilities:

• Attend
  to all the customers ask and concerns in a timely approach
  
• Formulate
  and ask relevant and important questions
  
• Work with customers to ensure the best positive solution is being provided for any customer issues
  
• Make
  critical decisions that are both a win for the business and the customer
  
• Empathize
  with the customer, listen attentively, and able to offer necessary
  appeasement to address the reason for cancellation or downgrade
  
• Keenly
  document the transaction and customer interaction using the approved tools
  provided by the company
  
• Provide
  the best customer experience by means of naturally gravitating to resolve
  the presented issue (cancel or downgrade or just plain feedback) without
  prejudice to the customer’s manner of expression in relaying the message
  
• Collaborate
  with other teams, segments, or business units to apply apt solutions to
  the customer's reason for contacting RingLeader
  
• Accomplishes
  all assigned tasks and responsibilities morally, legally, and ethically
  
• Follow
  set processes, protocols, company rules, and team/segment house rules
  including but not limited to established and implied procedures
  
• Apply
  the highest form of integrity -based decision -making, documenting and
  credit declaration both overt and personal
  

Desired Qualifications and Experience:

• 1+
  years’ experience as a retention or sales representative or accumulated
  years in experience
  
• Strong
  time management, social, conflict resolution, and collaborative selling or
  retention skills
  
• A
  representative that focuses on the outcome who is dynamic and acute
  attention to details
  
• Excellent
  customer service orientation, face -to -face and on the phone
  
• Excellent
  oral and written communication skills including listening and presentation
  skills
  
• Strong
  social skills, ability to convey and relate ideas to others
  
• Can
  make critical decisions that are both legal, values, and social behavior
  with very little supervision
  
• Ability
  to learn and adapt quickly
  
• Self -Starter
  with a history of great decision -making, planning, and execution to
  results
  
• Ability
  to excel and work well with other teams, collaborative, in a rapidly
  changing environment
  
• Strong
  PC skills in MS, Word, Excel, and PowerPoint
  
• Vibrant and energetic attitude, inclined to perform and get
  things done while having enjoyment.
  

Benefits

Additional Compensation:

• Commission
  
• ​Bonuses
  

Benefits:

• Health insurance
  
• Dental insurance
  
• Vision insurance
  
• Retirement plan
  
• Paid time off
  
• Tuition reimbursement