Customer Account Representative

Job Overview

Brand Nest is seeking a motivated Customer Account Representative to support client account services and customer support operations in Boston. This role focuses on assisting customers, maintaining account accuracy, and ensuring positive service experiences.

Key Responsibilities

• Assist customers with account-related support and service inquiries.
• Maintain accurate customer records and account documentation.
• Support daily account coordination and customer service activities.
• Help ensure organized and efficient customer-facing operations.
• Collaborate with internal teams to support account service processes.
• Maintain professional, accurate communication standards.

What We Offer

• Paid training and career development.
• Stable full-time employment.
• Supportive, team-based environment.
• Opportunities for advancement into account coordination or leadership roles.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Organized and detail-oriented.
• Professional and dependable.
• Ability to work effectively in structured service environments.