Customer Account Representative

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Job Summary

We are seeking a professional and relationship-focused Customer Account Representative to support customer engagement, account management activities, and client satisfaction initiatives. This role is ideal for individuals who enjoy working with people, building strong customer relationships, and contributing to business growth through exceptional service.

Responsibilities

• Build and maintain positive relationships with customers and clients.
• Assist customers with account-related questions and service requests.
• Support customer retention and satisfaction initiatives.
• Monitor account activity and maintain accurate customer records.
• Identify customer needs and recommend appropriate solutions.
• Follow up with customers to ensure a positive experience.
• Collaborate with team members to achieve service and account goals.
• Resolve customer concerns in a professional and timely manner.
• Participate in ongoing training and professional development programs.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Positive attitude and professional demeanor.
• Ability to work effectively in a team environment.
• Attention to detail and problem-solving abilities.