Customer Accounts Associate

Primary Responsibilities

• The Acquisition and Maintenance of Customers.


• Monitor and recommend payment frequency changes to the General Manager.


• Immediate contact of all customers who have not renewed their lease agreement(s).


• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments.


• Document all customer promises and update customer information in the store computer system.


• Monitor the accuracy of customer classifications according to customer payment history and habits.


• Payment frequency changes to General Manager based on customer payment history.


• Maintain updated accurate customer information.


• Clean and certify merchandise in the Certification Zone for all items personally returned.


• Complete and maintain weekly truck maintenance sheet and route sheets daily.


• Supervise, develop and schedule the activities of Accounts Advisers.


• Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement.


• Update goal board daily.


• Assist on deliveries and returns.


• Safely operates company vehicle.


• Load, secure and protect product in company vehicle.


• Other tasks as assigned by management.

Position requires

• Position routinely requires lifting, loading, and “dollying” merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store


• Good communication and interpersonal relationship skills, strong telephone etiquette and skills


• Good organizational skills, professional appearance, and good driving skills

Pre-employment

Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required DOT testing