Customer Associate

This is an entry-level, on-site position that creates positive in-person customer experiences and helps resolve questions throughout the customer journey. The role is designed for a people-oriented candidate who enjoys working in a collaborative environment and communicating directly with others.

Location

On site

Interaction

Frequent face-to-face communication

This is not a remote position. Team members work on site and should be comfortable with regular face-to-face interaction with customers, clients, attendees, community members, partners, and/or coworkers depending on the assignment.

Where you’ll contribute

·       Welcome and engage customers face to face

·       Understand customer needs and explain available solutions

·       Resolve routine concerns or coordinate escalation

·       Capture feedback and support experience improvements

You may be a fit if you are: Strong communication and interpersonal skills; professional and dependable; comfortable initiating conversations; organized and adaptable; able to work effectively as part of an on-site team. Prior related experience is helpful but not required where training is provided.