Customer Care Coordinator

About Us

Midwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage. We are proud to be the #1 installer, service provider, and warranty partner in the five-state area. Our commitment to both customer experience and employee satisfaction sets us apart—here, you’re part of a team, not just a number.

Position Summary

Midwest Electric & Generator is seeking a Customer Care Coordinator to support our office operations through customer service and administrative functions. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced environment.

Key Responsibilities (include, but are not limited to):

• Answer incoming calls and direct them to the appropriate departments 
• Enter and maintain accurate customer information in CRM systems 
• Conduct customer follow-up to ensure satisfaction and completion of services 
• Assist with job setup, including: 
  • Pulling permits 
  • Scheduling inspections 
  • Coordinating meter upgrades 
• Maintain DOT vehicle logs 
• Update CRM systems and customer profiles daily 
• Schedule generator service appointments 
• Route technicians and assist with capacity planning 
• Support service agreement upgrades and upsell opportunities 
• Respond to customer reviews and inquiries

What We Offer:

• Competitive hourly pay ($17.00 – $22.00 DOE) 
• Paid professional training 
• Supportive, team-oriented work environment 
• Opportunity to grow within a leading generator services company

Qualifications:

• Strong customer service and phone communication skills 
• High attention to detail and task-oriented mindset 
• Ability to adapt to changing priorities 
• Team-oriented with a willingness to assist others 
• Proficient with: 
  • Desktop computers and phone systems 
  • Multiple software platforms 
  • Laptops and tablets (iPad) 
• Experience with ServiceTitan (preferred) 
• Ability to pass a background check 

Experience Requirements:

• Computer skills: 2+ years (required) 
• Administrative experience: 1+ year (required)