Customer Care - Office Support

Company Culture:

A fast-paced and incredibly rewarding environment that thrives off of fostering professional and sociable business relationships with other associates, patients and doctors. Our inclusive, tight-knit team is motivated by one united objective, to care for our patient’s eyes.

Benefits:

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  Competitive compensation.

  
  


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  Healthcare (Medical, dental, vision)

  
  


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  401K benefits provided.  

  
  


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  Free vision exam and glasses on an annual basis (ask for further details).

  
  

Responsibilities:

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  Ensure an excellent and enjoyable patient experience by assisting with frame selection, and fulfilling promises about the timeliness of the service carried out. 

  
  


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  Foster patient acquisition and retention.

  
  


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  Other duties as assigned by the store manager.

  
  

Skills:

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  Eager to provide enthusiastic and concise communication to meet/exceed patient expectations.

  
  


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  Can manage priorities through adaptability and flexibility.

  
  


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  Ability to present and implement creative solutions to grow the business.

  
  


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  Has attention to detail and follow-up.

  
  


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  Possesses the willingness to learn. 

  
  


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  Possesses great listening skills.

  
  


• Qualifications:

• High school diploma, or equivalent.  


• Comparable experience typically achieved with a minimum of 1-2 years in an optical or similar retail environment with proven results.