Customer Care Representative

We’re seeking a detail-oriented and customer-focused professional to join our team as a Customer Care Representative. In this role, you’ll be the key point of contact for customers, vendors, and internal teams—handling inquiries, processing orders, preparing quotes, and ensuring a seamless experience from pre-sale through post-sale.

What You’ll Do

• Respond to customer and internal inquiries via phone and email 
• Prepare quotes, enter orders, and ensure accurate pricing 
• Track shipments, expedite orders, and provide status updates 
• Resolve customer issues 
• Manage returns (RMAs) 
• Support the outside sales team with orders, samples, and requests 
• Coordinate with vendors, warehouse, and internal teams 

Why Join Us

• Collaborative team environment 
• Opportunity to grow product knowledge and sales skills 
• Training and development provided 
• Positive culture

•  2+ years of customer service experience preferred (B2B a plus) – will train      the right candidate
• 2+ years of similar product experience preferred
• Strong communication and problem-solving skills required
• Ability to multitask, prioritize, and work independently 
• High attention to detail and accuracy 
• Familiarity with the automation industry/similar product lines
• Basic math skills and comfort with systems
• ERP experience required (P21 experience a plus but not required)
• Microsoft office experience 
• Outlook proficiency 
• Bi-lingual a plus but not required