Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Customer Support & Service Delivery
- Respond to inbound customer emails and calls with professionalism, empathy, and accuracy.
- Support basic customer inquiries related to invoices, payments, account status, and disputes using documented procedures.
- Escalate complex or high-impact issues to senior team members with clear documentation and context.
- Ensure all customer interactions are accurately logged and documented.
Issue Support & Learning
- Assist in researching customer issues and gathering required information to support resolution.
- Learn First Contact Resolution (FCR) principles and support resolution efforts led by senior specialists.
- Follow established service standards to deliver a consistent and positive customer experience.
Operational Support
- Complete assigned operational tasks related to receivables, disputes, and payment processing.
- Review basic reports or dashboards to understand account activity and trends.
- Maintain attention to detail to ensure data accuracy and compliance.
Success Measures
- Timely and accurate handling of assigned customer inquiries.
- Demonstrated learning of TreviPay programs, tools, and processes.
- Consistent adherence to service quality standards.
- Positive customer feedback on professionalism and responsiveness.
Qualifications
- 1–3 years of experience in Customer Support, Operations, or a related role.
-Bachelor's Degree preferred or equivalent relevant experience
Skills
- Strong customer service mindset and communication skills.
- Willingness to learn financial and operational concepts.
- Basic problem-solving and analytical abilities.
- Ability to follow processes and work effectively within a team.
- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer’s day just a little bit better
- work/life balance makes us all more effective
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