Customer Engagement Ambassador, Flatiron

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).

 

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

 

POSITION OVERVIEW

Embraces our diverse, inclusive culture through their behaviors, participating in all activities related to  providing a welcoming, safe, and inclusive environment to all associates and customers. The Concierge will greet all customers, model selling behaviors, contribute to the efforts to prevent shrink and raise and maintain safety awareness.

RESPONSIBILITIES/ACCOUNTABILITIES

• Provides a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers.
• Prevents theft through customer service, teamwork, and communication with all employees.
• Offers exceptional customer service in the front of the store.
• Ensures that the Customer remains the top priority while balancing required tasks.
• Represents the Brand by adhering to Brand’s dress code guidelines. Branded shirts will be provided to be worn with associates own dress pants.
• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs).
• Completes daily assigned tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• Assists with New Hire onboarding and ongoing Associate training relating to Asset Protection.
• Collaborates with internal partners to accomplish assigned tasks.
• Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system; remains flexible to the needs of the business.

• Assists customers who have scannable QR code refunds at the front of the store.
• Assists customers with BOPIS Orders/Transactions.
• Places items on hold for customers and ensures hold policy is to company standard.
• Assists with line management on high volume sales days.
• Assists customers with ordering items online with company technology, i.e., iPad.
• Answers the store phone and assist customers over the phone.

• Assists the store team by completing coat and bag checks.
• Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders.

POSITION REQUIREMENTS

• Ability to organize and prioritize assignments, meeting deadlines with minimal supervision.
• Communicates effectively with Customers, Managers, Store Associates, Peers, and Corporate partners.
• Contributes to team commitment and a positive, inclusive environment.
• Takes initiative and make decisions in a timely/urgent manner.
• ides by all company policies as well as any other standards communicated by management.
• Must be technology proficient and able to operate the Point of Sale (POS) System.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Ability to maneuver around salesfloor, stockroom, office, lift upto 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation.

 

Location:

Store N2563-141 Fifth Avenue-ANN-New York, NY 10010

Position Type:

Regular/Part time

Pay Range:

$18.00 - $22.50 Hourly USD

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [email protected]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.