Customer Engagement Manager

• Deliver engaging product training sessions and onboarding programs for end users and stakeholders
• Conduct product demonstrations for new and existing customers, clearly articulating features, functionality, and value
• Serve as the first point of contact for tier 1 customer support inquiries, troubleshooting issues and escalating as appropriate
• Build and maintain strong relationships with government clients to drive adoption, satisfaction, and retention
• Document and track support tickets, training activities, and customer interactions using CRM or ticketing systems
• Develop and maintain training materials, user guides, FAQs, and other customer-facing documentation
• Collaborate with internal teams including product, engineering, and program management to communicate customer feedback and resolve issues

Required Qualifications:   

• 2+ years of experience in a customer success, training, or technical support role
• Strong verbal and written communication skills with the ability to present to diverse audiences
• Experience delivering software training or product demonstrations, preferably in a government or enterprise environment
• Ability to troubleshoot and resolve basic technical issues in a professional and timely manner
• Proficiency with Microsoft Office Suite and familiarity with CRM or helpdesk platforms 
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Familiarity with SaaS platforms or web-based enterprise software
• Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS

Desired Qualifications:

• Familiarity with SaaS platforms or web-based enterprise software
• Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS
• Bachelor's degree in Communications, Business, Information Technology, or a related field

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.