Customer Engineer (Experienced or Senior)

Customer Engineer (Experienced or Senior)

Company:

The Boeing Company

The Boeing Company has an exciting opportunity for a Customer Engineer (Experienced or Senior) to join our Boeing Commercial Airplanes (BCA) Customer Engineering - 767, 777 and 787 Account Management team in Everett, WA.

Account Management Customer Engineers  are the primary technical interface between airline customers and Boeing, and are responsible for defining the contractual airplane configuration. As the authority for the contractual configuration, one will leverage their customer and market insights to curate experiences and solutions that wildly surpass customer’s aspirations and drive a preference for Boeing products. In this position, one will establish and maintain a relationship with airplane customers and guide them through the development, management, and delivery of their airplane configuration.

Our teams are currently hiring for a broad range of experience levels including Experienced and/or Senior Level Engineers.

Position Responsibilities:

• Understand customer requirements and communicate their priorities within Boeing.

• Represent Boeing to the customer and act as the primary technical contact for their configuration definition.

• Frequently interact with Boeing Sales, Marketing, Contracts and Airplane Program leaders.

• Lead the configuration development, management, and change processing for all stages of airplane development from pre-proposal to delivery.

• Assist Boeing and the customer in resolving technical issues during airplane delivery, document unresolved customer issues, and facilitate a positive customer delivery experience.

• Interact with domestic and international customers and suppliers.

• Coordinate with diverse technical and business organizations within Boeing.

• Must be able to travel both domestically and internationally at approximately 25% of the time, as needed.

Work Authorization Statement:

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite in Everett, WA.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement. In the USA, ABET accreditation is the preferred, although not required, accreditation standard.

• 5 or more years’ related work experience or an equivalent combination of education and experience.

Preferred Qualifications (Desired Skills/Experience):

• 9 or more years’ related work experience or an equivalent combination of education and experience.

• Experience and familiarity with airplane configuration processes and procedures.

• Familiarity with design, development, and certification of new features, such as seats, galleys, lavatories, in-flight entertainment, connectivity options, flight deck avionics, monuments, cargo systems, lights, etc.

• Expertise in resolving cross-functional and cross-program technical issues.

• Proven ability to lead with the Boeing values & behaviors.

• Experience applying systems engineering and project management best practices.

• Excellent oral and written communication skills.

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process” to all job descriptions moving forward.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Union:

This is a union-represented position.

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range:

• Experienced (Level 3): $119,850 - $162,150

• Senior (Level 4): $146,200 - $197,800

Additional Information:

All information provided will be checked and may be verified.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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