Customer Experience Liaison

🌟 We're Hiring: Customer Experience Team Member 🌟

📍Syracuse, NY | 🕒 Full-Time Days | 💼 Customer Experience

🔍 Are you the type of person who can turn a stressful situation into a smile? Do you believe amazing customer service is more than just a job — it’s an experience? If so, you might be the perfect fit for our Signature Service Team!

At Renewal by Andersen of CNY, we don’t just install windows and doors — we open them to something more: connection, trust, and a little bit of wow. Our Signature Service Team Members are the heartbeat of that promise.

💬 What You’ll Do:
As a Signature Service Team Member, you’ll be the go-to guide for homeowners after installation. Think of it as being the friendly voice, the steady hand, and the behind-the-scenes rockstar who keeps things running smoothly. You’ll:

• Be the primary point of contact for post-installation support


• Manage communication via phone, text, email, and more


• Partner with sales and project managers to ensure a smooth customer journey


• Solve problems before they become problems


• Help create that Signature Service Experience we're known for

🔥 What Makes This Role Awesome:
✔️ Competitive Pay
✔️ Hands-on training with company leaders
✔️ Work that actually matters to people
✔️ Real opportunities to grow in a company that’s growing fast
✔️ You’ll be part of a company culture where Everybody's Gotta Win — and we mean it.

🧠 What We’re Looking For:

• A master communicator (written and spoken)


• Cool under pressure and sharp with time management


• Tech-savvy, organized, and detail-obsessed


• Someone who thrives in a team-first, fast-paced environment


• Customer-service experience is a must (Salesforce experience = bonus points!)


• A valid driver’s license and a winning attitude 🎯

🎓 Education/Experience:

• High school diploma required, 2-year degree preferred


• Strong background in customer service (high volume preferred)


• Experience in a sales environment = a plus!

🪟 We're not just a window and door company. We're a people company — and we’re looking for someone who’s ready to bring care, clarity, and a whole lot of heart to the role. If that sounds like you, let’s talk!

(By applying, you opt-in to receive text messages for recruiting purposes.)