Customer Experience Representative - New Orleans Airport - Seasonal

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

This is a seasonal (180-day) position located at 600 Rental Drive, Kenner, LA. 70062. ***This is a sales role, you must have a strong desire to work in sales.***

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Options:

Option 1 - Morning

• Wednesday & Thursday 8:30am - 5:00pm, Friday - Sunday 7:00am - 3:30pm
• OFF: Monday and Tuesday

Option 2 - Afternoon

• Sunday & Monday: 3:30pm - 2:00am, Thursday - Saturday: 4:00pm - 12:30am 
• OFF: Tuesday and Wednesday

Compensation 

The starting rate of pay for this position is $16.62 per hour, based on a 40-hour workweek.  Employees receive a $2.00 per hour shift differential for weekend shifts, resulting in:

• $16.62/hour for Monday–Friday
• $18.62/hour for Saturday and Sunday

This position also offers bonus opportunities. 

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

We are hiring now for immediate openings.  Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Equal Opportunity Employer/Disability/Veterans

• Must be 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work the following schedule:

  Option 1 - Morning

  • Wednesday & Thursday 8:30am - 5:00pm, Friday - Sunday 7:00am - 3:30pm
  • OFF: Monday and Tuesday

  Option 2 - Afternoon

  • Sunday & Monday: 3:30pm - 2:00am, Thursday - Saturday: 4:00pm - 12:30am 
  • OFF: Tuesday and Wednesday