Customer Experience Specialist

At Bath & Cabinet Experts, we know exceptional customer service drives our success. The Customer Experience Specialist ensures a positive remodeling experience by supporting customers through scheduling, installation communication, and issue resolution. The ideal candidate brings strong communication skills, attention to detail, and a true passion for customer service.

Job Duties & Responsibilities:

• Responsible for scheduling installation appointments while prioritizing customer needs in order to deliver on Bath & Cabinet Expert's promise to provide the best customer experience
• Respond timely and professionally to incoming customer inquiries via phone, email, or text ensuring that all issues are addressed and resolved to the customer's satisfaction
• Accurately log customer communication in the CRM system including appointment details, comments, and follow-up actions to keep the team informed and updated
• Provide simple and clear responses to customer questions and service requests
• Maintain knowledge of company products, services, and customer service policies
• Develop and maintain good rapport with customers
• Resolve problems and handle issues/complaints in a proactive and appropriate manner to ensure that the customer' experience remains positive and satisfactory
• Participate in trainings, team meetings, etc. and contribute to the team's continued growth and development

Skills & Qualifications:

• High School diploma or equivalent required
• 2+ year of previous customer service experience preferred
• Excellent written and verbal communication skills
• Must have a customer centric mindset and the ability to consistently provide positive customer experiences
• Ability to interact with customers and other employees in a positive, friendly, and welcoming manner
• Must be task oriented and driven to meet or exceeds goals
• Ability to explain complex concepts in a clear, simple manner to customers
• Familiarity with customer-relationship management (CRM) software programs (preferred)
• Ability to use empathy while speaking with customers and maintain a calm and polite manner in stressful situations

Benefits:

• Competitive base pay + bonus opportunities
• Health, dental, vision, and life insurance options
• 401(k) with 4% company match
• Paid holidays, time off, and your birthday off
• Ongoing training and professional development opportunities
• Career advancement in a growing company
• Employee discounts on home improvement services
• Supportive, team-oriented environment

Bath & Cabinet Experts is a fast-growing home improvement company transforming residential bathrooms and kitchens with premium products, expert craftsmanship, and unmatched customer service. As the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky - and the team behind Cabinet Experts, our dedicated kitchen cabinet refacing division - we bring trusted national brands together with local expertise to deliver exceptional results.

Why Bath Experts?

• Multi-year Top Workplace award winner 
• Over 2,100 five-star reviews with a 4.9-star average rating
  More than $200,000 donated to local children’s hospitals and youth charities
• Built on a culture of integrity, innovation, and people-first values
• Committed to creating real growth opportunities for our team