Customer Experience Specialist (CSI)

City KIA – Orlando, FL

is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team.

If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service — we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply.

Responsibilities

• Follow up with customers by phone, text, and email


• Assist with CSI surveys and customer satisfaction


• Resolve customer concerns professionally


• Maintain accurate CRM notes and communication


• Work closely with sales and service teams


• Create a positive VIP customer experience

Qualifications

• 3+ years of customer service experience preferred


• Strong communication and problem-solving skills


• Professional, organized, and team-oriented


• Bilingual is a plus

Benefits

• Competitive Pay


• 401(k) Match


• Health, Dental & Vision Insurance


• Paid Time Off


• Career Growth Opportunities

Join a fast-growing dealership that values customer experience and team culture.

Apply today at City Kia in Orlando, FL.