Customer Experience Specialist

Company : Bellamy Strickland Chevrolet Gmc

Job Description - Customer Experience Specialist

The Customer Experience Specialist is responsible for enhancing the customer ownership experience by providing consistent post-sale follow-up and ensuring customers are successfully enrolled in GM programs. This role serves as the primary point of contact after vehicle delivery to improve customer satisfaction, strengthen customer relationships, and support dealership performance objectives.

Key Responsibilities

Conduct next-day customer follow-up calls after vehicle delivery.

Conduct 7-day customer follow-up calls to ensure customer satisfaction.

Monitor and support Customer Satisfaction Index (CSI) performance.

Assist customers with OnStar enrollment and activation.

Set up the GM App and ensure customers are successfully registered.

Enroll customers in GM Rewards.

Document all customer interactions and follow-up activities in eLead CRM.

Identify and communicate customer concerns to management for prompt resolution.

Maintain consistent communication with customers throughout the initial ownership experience.

Support dealership customer retention initiatives and long-term customer loyalty.

Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards.

Work closely with the Sales, Finance, and Management teams to ensure a seamless ownership experience.

Qualifications

Excellent customer service and communication skills.

Strong organizational and time management skills.

Comfortable making outbound follow-up calls.

Proficient with computers and CRM systems; experience with eLead preferred.

Working knowledge of GM products, OnStar, the GM App, and GM Rewards preferred.

Ability to multitask in a fast-paced dealership environment.

Positive attitude with a strong commitment to customer satisfaction.

Previous automotive dealership experience preferred.

Compensation

Hourly pay plus commission.

Estimated annual compensation: $45,000–$60,000, based on performance and dealership retail volume.

Original job Customer Experience Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

About the Company

Bellamy Strickland Chevrolet Gmc

Bellamy Strickland Chevrolet GMC Isuzu — McDonough, GA Family-Owned. Relationship-Driven. Role Description We’re looking for a driven Outside Sales Represent...

Similar Customer Experience Specialist Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Experience Specialist

Job Description - Customer Experience Specialist

About the Company

Similar Customer Experience Specialist Jobs in the US

Mobile Apps