Logo-of-Ox-Inc-hiring-for-jobs-in-US-on-GrabJobs

Customer Operations & Tech Support

icon building Company : Ox Inc
icon briefcase Job Type : Full Time
icon geo-alt Fayetteville, United States

Job Description - Customer Operations & Tech Support

Position Overview:We are seeking a versatile Operations Specialist to serve as a crucial bridge between our customers, projects, and internal operations. This hybrid role combines project management, customer support, and operational coordination, offering the successful candidate extensive exposure to all aspects of our business while directly contributing to customer satisfaction and project success.

Key Responsibilities:Project Management & Customer Relations


  • Participate in all customer calls to gain comprehensive understanding of client needs and business operations

  • Take ownership of day-to-day management for projects in "maintenance mode" (post-implementation phase where solutions are deployed and in continuous use)

  • Conduct weekly check-in calls with assigned customers/projects to ensure smooth operations and identify potential issues

  • Maintain project documentation and ensure seamless communication between customers and internal teams


Customer Support & Issue Resolution:


  • Serve as the primary point of contact for all incoming customer support requests

  • Assess, troubleshoot, and resolve customer issues or escalate appropriately to technical teams

  • Maintain detailed records of support interactions and resolution outcomes

  • Proactively identify patterns in support requests to recommend process improvements


Hardware Operations Management:


  • Manage all hardware requirements and logistics for existing customers

  • Coordinate hardware procurement, deployment, maintenance, and replacement activities

  • Track hardware inventory, warranties, and lifecycle management

  • Liaison with vendors and coordinate on-site hardware installations or repairs when necessary


Release Management & Communication:


  • Develop and publish comprehensive release notes for all software deployments

  • Coordinate with development teams to understand feature updates and technical changes

  • Communicate software updates and changes to customers in clear, accessible language

  • Maintain release documentation and version history


Qualifications:


  • 1–3 years of experience in technical support, IT, or a related role (or relevant internship experience).

  • Strong problem-solving skills and attention to detail.

  • Excellent written and verbal communication skills.

  • Ability to work with both technical teams and customers in a professional, approachable manner.

  • Familiarity with project coordination or willingness to learn project management methodologies (Agile, Scrum, or similar).

  • Bonus: experience with hardware management, logistics, or SaaS applications.

Original job Customer Operations & Tech Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

Similar Customer Operations & Tech Support Jobs in the US

thunder icon

Get your Resume Reviewed for Free

GrabJobs us
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use