Customer Project Manager

JETS MRO

Job Title: Customer Project Manager

Classification: Exempt/Full Time

Reports to: VP of Operations

Location: Dallas Executive Airport

Department: Production

Schedule: Monday-Friday 8AM-4:30PM

Job Role:

• Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.


• Manage all customer communications regarding project status, timelines, and deliverables.


• Ensure clear understanding of invoices, pricing, and scope of work with customers.


• Address customer concerns promptly and professionally to maintain satisfaction and trust.

• Prepare and manage accurate quotes for new projects, additional work, and change orders.


• Validate pricing and scope with input from technical and financial teams.


• Ensure quotes are aligned with company pricing structures and customer expectations.


• Provide timely and transparent updates to customers regarding cost impacts of changes.

• Monitor and track progress of projects from induction to completion, ensuring adherence to timelines.


• Communicate proactively with customers regarding any delays, changes, or scheduling adjustments.


• Collaborate with the Maintenance Manager and Crew Leads to coordinate work schedules and resource availability.


• Support on-time delivery metrics by escalating issues and resolving obstacles early.

• Follow established company standards for communication, documentation, and quoting practices.


• Review work orders for accuracy before invoicing to avoid discrepancies.


• Provide feedback to leadership on process improvements and operational efficiencies.


• Participate in strategic initiatives aimed at enhancing customer experience and organizational design.

• Communicate timelines and deliverable expectations with external vendors and internal departments.


• Ensure alignment between maintenance, quality, scheduling, and purchasing teams.


• Coordinate with finance to ensure accurate invoicing and timely collections.
  

Required Education and Experience

• Bachelor’s degree in Business, Aviation Management, or related field preferred; equivalent experience accepted.


• 3+ years in aviation customer service, project coordination, or maintenance support role.


• Prior experience in quoting, estimating, or financial review within a technical service environment strongly preferred.


• Exceptional communication and interpersonal skills with a strong customer focus.


• High attention to detail and accuracy in documentation and invoicing.


• Strong organizational and time-management skills with the ability to manage multiple priorities.


• Proficiency in Microsoft Office Suite and familiarity with aviation maintenance tracking software (e.g., Corridor, CAMP, or similar).


• Ability to work independently while influencing cross-functional teams.


• Strong problem-solving skills and proactive approach to resolving issues.


• Commitment to maintaining confidentiality and professional integrity.

Physical Requirements:

• Ability to lift, push, and pull up to 50lbs.


• Ability to work in an aircraft hangar which at times may be hot, cold, dusty, or loud.

Compensation:

Pay Range: $90,000 annually

Benefits: Highly subsidized family benefits.

If you love airplanes as much as we do and are excited by the prospect of working in a fun and challenging environment, come join us and be a part of an incredible aviation journey!  

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.