Customer Service

Join our Customer Service Team!

We are seeking a full-time customer service representative to work from our Studio in Naperville

Who We Are:

Experienced photographers, self-starters constantly sharpening their skills, small business owners, students, parents, former nurses, people looking to get their ‘baby fix’ you name it.

The Customer Service Team is the support system for our talented photographers, our clients, and the management teams alike. Our focus is to resolve all issues with heart and grace, and have fun while doing it. This opportunity is great for someone who has some customer service experience, loves photography, and thrives on figuring out solutions to make people happy.

We have people from so many different backgrounds all working together towards a common goal - to create beautiful newborn portraits and give everyone the 5-star Bella Baby experience we are known for.

Who You Are:

• Positive attitude
• Patient and kind
• Empathetic and compassionate
• Punctual
• Dependable
• Is a resourceful problem solver
• Professional phone and email skills
• Effective writing, communication, and listening skills
• Knowledge or capacity to learn Photoshop, Excel, Google Docs, etc.
• Ability to work as a team and independently without the need for external nudging
• Willingness to be of service

Why Bella Baby:

• Starting Pay: $18.25 per hour
• We are the number one baby portraiture company in the country
• Fun atmosphere to work in
• Have been providing beautiful portraits and 5 star customer service since 2007
• Travel and entertainment discounts
• Professional development

Responsibilities:

• Answer incoming calls and make outbound calls
• Reply to emails
• Follow up with pending tasks
• Utilize programs such as Photoshop and Excel to submit orders
• Assist with shipping supplies when needed
• Fulfill various orders
• Minor editing
   

Preferred but not required:

• Bilingual - Spanish
• Previous customer service experience
• Photoshop experience
• Photography experience
• Lightroom experience
• Excel experience
• GSuite knowledge: Google Docs and Sheets

Location & Schedule:

Schedule During Training (6 weeks):

• Monday - Friday: 10am - 6pm
• Weekends: Off

Schedule After Training:

Work Week A

• Monday - Friday: 10am - 6pm
• Saturday & Sunday: Off

Work Week B

• Monday: 10am - 6pm
• Tuesday: 10am - 6pm
• Wednesday: Off
• Thursday: 10am - 6pm
• Friday: 10am - 6pm
• Saturday: 10am - 4pm (Alternating)
• Sunday: Off

Note: Sunday shifts may start in 2025 based on workload needs.