Customer Service

A leading provider of luxury home textiles and bedding, Home City Inc is a family operated company that is rapidly expanding to meet our market demand. The nature of our work offers a huge array of versatility and opportunity in addition to the ability to grow with us as we explore new prospects. Our work environment is a place where you can learn from us, learn with us, and share your ideas.

We started our business in the late 1980's in, New York USA . Having over 25 years of experience, our production has grown from a small office in Brooklyn, NY to world-wide manufacturing and importing company. 

Today, our fulfillment center is located in Edison, NJ USA, having three international offices located in China, Egypt and India. Our International offices control the Quality Assurance on all of our products. We have incredible inventory consisting of Bed Sheet Sets, Duvet Cover Sets, Towels, Alternative Comforters, Alternative Mattress Toppers, Alternative Pillows, Robes, etc.

• The ability to provide excellent Customer Service
• Providing service and resolution to product problems by translating the customer's complaint, determining the cause of the issue at hand, selecting and explaining the best solution to solve it, prioritizing correction or adjustment, and following up to ensure resolution
• Update internal database with every customer transaction
• Maintain documentation regarding the outcome of all activities through data entry relating to calls, emails, faxes, and mail.
• Answer Incoming telephone calls regarding all aspects of our business while maintaining a courteous and cooperative attitude with all customers.
• Receive and process all phone and online orders
• Follow up and make scheduled call backs to customers where necessary
• Keyboard and Advanced PC Knowledge required
• Identify and escalate priority issues
• Maintain proficiency in programs, products, and/or platforms assigned
• Accurately process transactions using a CRM software
• Stay up to date with system and products information, changes and updates

• 2-3 years call center support and/or customer service experience
• Able to type 40 words per minute
• Enjoys working with customers and delivering exceptional customer service
• Determination related to grow their own skills 
• Proficient computer skills, specifically working with Windows and Microsoft office
• Self motivated (Willing to do what it takes to get the job done right)
• Contributes to team effort by accomplishing related results as needed
• Exemplary Attendance and Punctuality
• Retains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Maintain stable performance under pressure or opposition handling stress in a manner that is acceptable to others and to the organization.

Compensation

•  Home City Inc offers a competitive salary
•  Generous benefits package
•  Casual dress
•  Rapid learning and growth opportunities
•  Quarterly bonus eligibility
•  Health benefits package
•  Vacation, holiday and sick pay  
•  Generous wholesale discounts 
•  Quarterly bonus eligibility.

This is a great time to join our organization, well established home textiles leader. 

We thank you for your interest in Home City Inc and invite you to visit our website.

www.homecityinc.com

Please provide the following

• Resume

• Cover letter including your compensation requirements

• Examples of work

All candidates must be within local commuting distance of our Edison, NJ office.