Amherst/Williamsville, NY
Full-Time | In-Office with Future Work-from-Home Opportunity
Starting Pay: $19.00/hour
Next Training Class: Monday, November 9, 2026
Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank.
In this role, you will work exclusively with current customers who are approximately 2–90 days behind on their credit card payments. This is not traditional third-party debt collection-there is no cold calling and no old debt.
We're expanding our team and looking for professional, tech-savvy, and customer service-oriented individuals who are comfortable communicating with customers, navigating multiple technology systems, and offering account solutions with empathy and professionalism.
$19.00/hour starting pay
$150 bonus after 60 days
Monday–Friday schedule
No weekends
Paid training and on-the-job development
Future work-from-home opportunities
Opportunities for advancement
Training Start Date: Monday, November 9, 2026
3 Weeks | Monday–Friday | 8:00 AM–4:30 PM
Paid classroom training begins Monday, November 9, 2026. Candidates must be available to attend the full training program.
4 Weeks | Monday–Friday | 1:00 PM–10:00 PM
Following classroom training, employees transition into four weeks of hands-on, on-the-job training.
Monday–Friday | 10:00 AM–7:00 PM
No weekends required.
Contact current customers regarding recently missed credit card payments
Assist customers in understanding available options to resolve past-due balances
Provide professional, respectful, and solutions-focused customer service
Handle both outbound and inbound customer calls
Navigate multiple computer systems efficiently
Accurately document account activity and customer interactions
Maintain compliance with client, company, and regulatory requirements
Represent CMS and our banking partner professionally during every customer interaction
Excellent verbal communication and active listening skills
Strong customer service experience in retail, hospitality, call center, financial services, or a similar environment
1st party collections, financial services, or debt resolution experience preferred
Comfortable making outbound calls and discussing account balances
Strong computer and technology skills
Ability to navigate multiple systems while communicating with customers
Accurate data-entry and typing skills
Bilingual or multilingual skills are a plus
Must be able to work in-office in Amherst, NY 14221
Must be available for the required training and on-the-job training schedules
$19.00/hour starting wage
Health, Dental, and Vision insurance
401(k) with company match
Paid Time Off (PTO)
Paid training
Career development and advancement opportunities
Future work-from-home opportunities
Employee referral bonuses
$150 bonus after 60 days
If you're looking for a professional customer service position with competitive starting pay, no weekends, paid training, and opportunities for advancement, CMS offers an opportunity to build valuable experience in the financial services industry.
Join our team and help current customers find solutions while building your career with Capital Management Services, LP.
Apply today for our Monday, November 9, 2026 training class.
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We conduct a 7 year background check and drug screen for all potential hires.
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