Customer Service Administration Specialist

Works under the general supervision of the assigned division to provide advanced customer service, administrative support, and data maintenance duties. Serves as Division liaison to all internal and external customers including: greeting and directing visitors, answering and screening telephone calls, and directing callers to appropriate individuals. Assist City employees, citizens, and external agencies with information of services provided by the Division. Provides information and assists in researching and responding to customers requests from various organizations or individuals regarding services. Monitors, manages, and documents service request/complaints emanated from the 3-1-1 Call Center if assigned. Coordinates, schedules, confirms, and maintains the Division calendar for appointments, meetings, conferences, and events. Performs functions such as coordinating employee parking assignment by creating and issuing parking decals/hang tags and perform occasional parking garage audits. Prepares, logs, distributes, and processes various documentation such as but not limited to check requisitions, accounts payable check request, bids and contracts and legal notices. Prepares and submits timesheets as assigned. Monitors and updates the manager on status of various projects and procedures.May represent the division at various meetings and communicate specific information as instructed by the manager if assigned. Compiles, prepares, and distributes meeting minutes. Edits, and/or prepares written correspondence and reports, researches and compiles data for reports. Prepares and creates presentations, spreadsheets and charts by using various Microsoft applications. Process incoming/outgoing mail and maintains various records, files, databases.

1. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment such as a personal computer and telephone. Requires some lifting and carrying objects such as office and presentation supplies weighing up to 15 lbs.

TYPICAL WORKING CONDITIONS Work is performed in an office.

High school graduate or equivalent and five (5) years administrative office support, computer application, and/or customer service experience to include experience communicating detailed information to the public; or any combination of experience and training which enables one to perform the essential job functions. Bachelors degree in Business, Public Administration, or related college coursework preferred. One (1) year advanced clerical experience preferred. Working experience using Microsoft Office Applications and Oracle software preferred.