Customer Service Administrator

POSITION SUMMARY

The Customer Service Administrator has a critical role within the Process Instruments manufacturing team.  This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers.  This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers.  Monthly revenue targets drive the direction and focus of the manufacturing team. 

RESPONSIBILITIES:

• Order entry for all orders (analyzer, parts, service) 


• Communicating directly with customers, sale managers, and representatives on majority of orders


• Ownership of spare parts orders which includes:  Quoting, Order Entry, releasing order to manufacturing/shipping. 


• Assist shipping with tasks such as: small parcel shipment setups, export documentation generation, granting facility access to logistics drivers


• Processing change notices

KNOWLEDGE & EXPERIENCE:

• Minimum of 3 years’ experience


• General knowledge of manufacturing business information flow


• Excellent verbal/written communication skills.


• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint 


• Experience with ERP systems beneficial, Navision a plus


• Taking ownership of tasks, a hands-on approach, and a strong attention to detail

MOST CHALLENGING PART OF THE JOB:

• Managing a large volume of requests and needs throughout the facility.


• Understanding of the products and services that are provided to our customers. 


• Acquiring a diverse knowledge of our customers’ needs and requirements to successfully deliver orders.

At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of