Customer Service Agent

Customer Service Agent

Duties:
- Provide exceptional customer service via phone, email, and chat
- Handle inbound customer inquiries and resolve issues in a timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately
- Maintain customer records and update information as needed
- Conduct outbound calling campaigns to follow up with customers or promote new products/services

Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using customer service software and systems
- Previous experience in a customer service role is preferred but not required
- High school diploma or equivalent

At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. If you are a motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Customer Service Agent Job Description:

Requirements:

• High School diploma or equivalent.


• Computer skills required.


• Preferably, customer service or hotel-related experience.


• Ability to lift up to 20 pounds and stand during the shift.

General Requirements:

• Maintain a friendly demeanor.


• Effective communication skills.


• Multitasking ability.


• Attend meetings and trainings.


• Maintain grooming standards.


• Comply with hotel standards.


• Maximize productivity and problem-solving.


• Maintain confidentiality.


• Show initiative.


• Perform other duties as assigned.

Duties & Functions:

• Greet guests and staff.


• Operate the Front Desk and PBX console.


• Respond to inquiries promptly.


• Handle bookings and reservations.


• Provide information on hotel services.


• Adhere to cash handling policies.


• Be aware of rates and promotions.


• Understand emergency procedures.


• Efficiently handle check-ins and checkouts.


• Use communication tools when necessary.


• Operate the computer system.


• Complete tasks on the checklist.


• Maintain a clean work area.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)


• Flexible schedule


• On-the-job training


• Paid time off

Shift:

• 8 hour shift


• Day shift


• Evening shift


• Morning shift


• Night shift


• Rotating shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Ouray, CO 81427 (Preferred)

Ability to Relocate:

• Ouray, CO 81427: Relocate before starting work (Preferred)

Work Location: In person