Customer Service & Bookkeeping Specialist

Dove Technologies is seeking a professional, detail-oriented individual to fill a dual-role position as a Customer Service Representative (CSR) and Bookkeeping. This position divides time between supporting customers and assisting with accounting functions, making it ideal for someone who enjoys variety, thrives in a fast-paced environment, and possesses strong organizational skills.

Key Responsibilities:

Customer Service Duties:

• Answer incoming customer phone calls in a professional and courteous manner


• Respond to customer inquiries through our ticketing system


• Process customer orders accurately and efficiently


• Provide timely follow-up and resolution of customer issues


• Maintain high levels of customer satisfaction through exceptional service

Bookkeeping Duties

• Enter accounts payable invoices and maintain accurate records


• File financial and administrative documents


• Assist with bookkeeping and accounting-related tasks as assigned


• Support office operations and administrative functions as needed


• Ensure accuracy and completeness of data entry and recordkeeping

Qualifications

• Previous customer service experience required


• Bookkeeping, accounting, or accounts payable experience preferred


• Excellent verbal and written communication skills


• Strong attention to detail and accuracy


• Exceptional organizational and time-management skills


• Ability to prioritize and manage multiple responsibilities simultaneously


• Critical thinking with strong problem-solving abilities


• Proficient with computers and business software applications


• Ability to work independently and as part of a team