Customer Service & Operations Coordinator

Customer Service & Operations Coordinator

Orthomed | INFINITI Medical

Overview

A hands-on role combining order fulfilment, packing and shipping with customer-relationship

responsibilities across Orthomed and Infiniti Medical’s product ranges.

Ideal for someone with a clinical/veterinary background (e.g. vet tech) looking to move into a commercial

role, with genuine scope to grow the position over time.

Core Responsibilities

•  Pick, pack, and dispatch orders for Orthomed and Infiniti Medical products
•  Process incoming customer orders accurately into the system (NetSuite)
•  Liaise with couriers/freight providers to ensure timely, cost-effective shipping
•  Maintain clean records of orders, returns, and shipments
•  Act as a point of contact for customer queries (orders, tracking, product availability)
•  Support the global sales team with order status updates and account queries
•  Assist with planning and logistics for workshops, training courses, and exhibitions

Growth Responsibilities

•  Build familiarity with key surgeon/clinic accounts and their ordering patterns
•  Potential progression toward account management and commercial coordinator role
•  Help identify reorder opportunities and flag inactive accounts
•  Contribute to customer communications (newsletters, product updates)

Person Specification

•  Veterinary nursing/vet tech background highly desirable (product knowledge advantage)
•  Organised, detail-oriented, comfortable with packing tasks
•  Strong communicator, customer-friendly manner
•  Interest in moving from clinical to commercial career path
•  IT literate; willingness to learn order management systems (NetSuite)
•  Flexible, proactive, comfortable in a small-team environment where roles evolve

What We Offer

•  Clear progression pathway from operational to commercial responsibilities
•  Exposure to international veterinary orthopaedics and medical device industry
•  Training and mentorship as the role develops

Customer Service & Operations Coordinator

Orthomed | INFINITI Medical

The Role

Manage day-to-day order processing, packing, and shipping for Orthomed and Infiniti Medical. Over time,

develop into a customer service role – building relationships with surgeons and clinics, supporting the

sales team, and helping with workshops and exhibitions. A great fit for a vet tech looking to move into a

commercial career.

What You'll Do

•  Pack and ship customer orders; process orders in our system (NetSuite)
•  Help coordinate shipping logistics
•  Build relationships with customers, becoming their go-to contact for orders and queries
•  Support sales with account updates and reorder opportunities
•  Over time, help with workshops, training events, and exhibitions

What We're Looking For

•  Vet nursing/vet tech background a plus
•  Organized, hands-on, good with people
•  Keen to grow from operations into a commercial role

About Orthomed and INFINITI Medical

Orthomed and Infiniti Medical are specialist veterinary device companies providing a niche range

of interventional and surgical products to veterinary surgeons worldwide. Alongside our products,

we place a strong emphasis on education – supporting surgeons though training courses,

workshops and clinical support to help advance standards of care in the veterinary industry.