Customer Service & Sales Advisor

Entry Systems, a trusted family-owned garage door and gate company serving Orange County since 1972, is hiring an experienced Customer Service & Sales Advisor to join our Laguna Hills office.

We’re looking for an exceptional communicator who is equally strong with customers, sales, and follow-through. This is more than a traditional customer service position. You’ll help customers from their first phone call through scheduling, estimates, product selection, sales, and follow-up.

The right person is warm and confident on the phone, comfortable asking for the sale, highly organized, and disciplined about completing the administrative details that keep a busy service company running smoothly.

Pay & Benefits:

• $24–$28/hr DOE + performance pay & commission after 90 days
• Full-time, Monday–Friday, 8:00 am–5:00 pm (no nights or weekends)
• Health insurance, retirement plan, paid vacation, holidays, and sick pay

What You’ll Do:

• Provide exceptional customer service by phone, text, email, and in person.
• Answer incoming calls, understand customer needs, and turn inquiries into booked appointments and sales.
• Help customers select and purchase new garage doors over the phone and in our showroom.
• Prepare estimates and confidently follow up with customers to close sales.
• Stay on top of open estimates, customer callbacks, and follow-up without needing reminders.
• Answer multi-line phones, schedule service appointments, and process payments.
• Maintain accurate customer records, notes, and follow-up tasks.
• Handle day-to-day administrative responsibilities accurately and efficiently.
• Learn our products and services well enough to confidently answer questions and make recommendations.

About Entry Systems:

We’re an Orange County family business founded in 1972, known for integrity, professionalism, and craftsmanship.

Our mission: To bring peace of mind to our community through the services we provide with our certified technicians.

Required:

• 3+ years of customer service, office, inside sales, or similar professional experience
• Exceptional phone communication skills with a warm, confident, and professional presence
• Strong sales ability and comfortable discussing pricing, recommending options, following up on estimates, and asking for the sale
• Highly organized with excellent follow-through and attention to detail
• Strong administrative skills and data-entry accuracy
• Self-disciplined and able to stay on top of callbacks, estimates, and open tasks without needing frequent reminders
• Comfortable managing multiple priorities in a busy office environment
• Dependable, professional, and team-oriented
• Comfortable learning new software, products, and processes

Preferred (Nice-to-Have):

• Experience in inside sales or selling products/services by phone
• Experience preparing and following up on quotes, estimates, or proposals
• Experience in home improvement, construction, home services, or a similar industry
• Experience working in a customer-facing showroom or sales environment