Customer Service and Sales Coordinator

SUMMARY 

Perform inside sales review and process customer orders to ensure accuracy in price and delivery to meet customer expectations. Quote and reprice existing parts. Assist Engineering in determining materials and processes needed for new jobs and engineering change orders. Maintain and update production system and drawing control. Respond to customer inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Receive customer orders via email, fax or customer websites. Review for accuracy including revision levels, price, delivery and due dates. Reprice, when necessary, which includes review of current raw material cost, outside processing and labor rates. 
• Enter orders, produce forecast and demand reports; monthly sales graphing
• Review quotes, prepare New Job Checklist and perform contract review for new jobs and engineering changes. 
• Participates in Green Area Meetings.
• Set up and maintain computer master file with bills of materials and routers. 
• Respond to all customer inquiries and concerns.
• Weekly reporting on incoming orders
• Updating/ tracking of monthly sales graphs, On-time delivery tracking/ reports
• Other duties may be assigned.

OTHER RESPONSIBILITIES / SUPPORT 

• Reviews all incoming orders for part numbers, price, revision date in accordance with ISO9002 standards; reprices when necessary.
• Assists Sales/ Engineering with various tasks assigned. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

BENEFITS

• Comprehensive benefits offerings including but not limited to – Health, Dental, Vision, Life, & Disability
• Vacation time with automatic rollovers
• Minimum 7 Paid Holidays
• Weekly attendance bonus that pays an extra $25 for working at least 35 hours onsite!
• 401(k) with company match that vests immediately upon participation.
• Tuition Reimbursement up to $4,500 per year
• Shoe Reimbursement up to $50 on qualifying footwear with no waiting period!

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

• To perform this job successfully, an individual should have knowledge of Microsoft Office Spreadsheet software and Microsoft Office Word Processing software.

COMPANY POLICIES AND PROCEDURES

• Is trained in and follows Company safety policies and procedures. Maintains a safe and clean environment in their work space. Follows all other policies as described in company employee handbook.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.