Customer Service and Sales Representative

Job Summary: 

 This is an entry-level role where you will communicate with customers via phone and email regarding aircraft parts inquiries. You will fulfill orders by locating parts in the warehouse, confirming proper documentation, and preparing shipments to meet customer requirements. Additionally, you will handle invoicing in NetSuite, collect payments, and process shipments.

The ideal candidate is detail-oriented, highly organized, and possesses strong written and verbal communication skills with a focus on customer service. 

Functions/Responsibility:

• Assist customers with quotes and inquiries on availability of inventory.
• Follow up with customers in outstanding quotes.
• Maintain and develop relationships with existing customers and vendors.
• Protect customer information in accordance with privacy laws.
• Respond and manage difficult customer situations in a professional manner.
• Input accurate customer data into database system.
•  Process Customer orders from quote through shipping and invoicing.
• Communicate with Manager and Supervisor on customers concerns.
• Must be able to perform the essential functions with or without reasonable accommodations.

Benefits:

Employer Provided:

• Short Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance with Accidental Death & Dismemberment Insurance
• Travel Assistance Program
• Cancer Expert Now
• Fidelity 401K with match

Additional Elective:

• BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
• Eye Med - Vision
• Flexible Spending Account – Medical and Dependent Care
• Long Term Disability
• Life Insurance for Employee, Spouse, and Child
• Accident and Critical Illness Insurance for Employee, Spouse, and Child
• Hospital Indemnity for Employee, Spouse, and Child
• Met Law Coverage
• Nationwide Voluntary Pet Insurance

Education & Skills:

• Must possess a valid unrestricted driver’s license
• Must have a High School diploma or GED
• Customer service background (preferred but not required)
• Intermediate Microsoft Office skills, computer software & internet proficiency
• Strong written and oral communication skills to effectively communicate with customers and management
• Has strong attention to detail
• Has ability to work on a fast pace environment
• Ability to organize and prioritize a variety of tasks

Work Environment & Culture Skills:

• Candidate must be able to read, understand, and write English.
• Must possess a valid unrestricted driver’s license.
• Must have a High School diploma or GED.
• Customer service background (preferred but not required).
• Intermediate Microsoft Office skills, computer software & internet proficiency.
• Strong written and oral communication skills.
• Has strong attention to detail.
• Has the ability to work under deadlines.
• Ability to organize and prioritize a variety of task

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees are regularly required to, stand, sit, talk, hear, operate a computer and telephone 

Other Requirements:

• Must be able to pass a drug test
• Must be available full-time
• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• A Valid Unrestricted Driver’s License Required