Customer Service & Scheduling Lead

Customer Service & Operations Coordinator

MVM Moving & Storage – Toledo, OH
Full-Time

About MVM Moving & Storage

MVM Moving & Storage is a fast-growing moving and logistics company with multiple locations across Ohio, Indiana, and Florida. We provide residential and commercial moving services with a strong focus on professionalism, communication, and customer experience.

We are looking for a highly organized and dependable Customer Service & Operations Coordinator to help support our daily operations and customers.

Position Overview

This role is responsible for assisting customers throughout the moving process while supporting the operations team with scheduling, confirmations, problem-solving, and communication.

This is a fast-paced position that requires strong communication skills, attention to detail, and the ability to stay organized under pressure.

Responsibilities

• Answer inbound customer calls and emails


• Schedule and reschedule moving jobs


• Confirm customer inventory and scope of work prior to moves


• Handle customer concerns and service-related issues professionally


• Assist with claims handling and post-move follow-up


• Coordinate with dispatch and operations staff regarding schedules and logistics


• Maintain accurate job notes and customer information within company systems


• Follow up with customers regarding move details, updates, and confirmations


• Help ensure jobs are executed accurately and efficiently

Qualifications

• Strong communication and customer service skills


• Excellent organizational and multitasking abilities


• Ability to remain calm and professional in challenging situations


• Comfortable working in a fast-paced environment


• Strong attention to detail


• Dependable and accountable


• Previous customer service, office, dispatch, logistics, or call center experience preferred


• Experience with CRM or scheduling software is a plus

Performance Expectations

This role is performance-driven. Success is measured by:

• Customer communication quality


• Accuracy of job information


• Responsiveness and issue resolution


• Ability to manage schedules and customer expectations effectively


• Overall contribution to smooth daily operations

If you thrive in structured, fast-moving environments with clear expectations, this position may be a great fit.

Compensation & Benefits

• Competitive pay based on experience


• Health, vision, and dental insurance


• 401K


• Opportunities for advancement and growth


• Supportive team environment


• Full-time stable employment


• Training provided

Schedule

• Full-time


• Monday–Friday with occasional weekend availability as needed