Customer Service and Ticket Sales

Job Summary

Sell tickets and activities while providing friendly and helpful services for guests.

Essential Duties and Responsibilities

• Provide expert advice to guests regarding our activities, services and products.


• Know all of the resort's products, prices, hours and availability.


• Know all discounts, special pricing, or other marketing promotions.


• Assist the guest with the selection and purchase of items.


• Sell products & services (ticket, pass, locker, rental, lesson, gift card).


• Check in guests for skiing and snowboarding or guests of other reserved activities.


• Verify accurate completion of waivers and apply wristbands to guests.


• Handle guest complaints in a professional and diplomatic way.


• Direct guests & visitors to the appropriate location or staff when required.


• Provide other information and assistance to guests when needed.


• Assist with special events or promotions at the resort.


• Process cash, credit & gift card transactions accurately & efficiently.


• Manage the till, count startup cash and prepare nightly deposit bags.


• Perform other tasks as assigned by your manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.


• Specialist knowledge of products used for ski, raft, bike & other activities.


• Computer savvy, able to quickly learn sales and reservation programs.


• Excellent interpersonal skills, friendly and helpful disposition.


• Outstanding communication skills in person and on the phone.


• Neat and professional appearance.


• Portray a positive company image.


• Able to identify and perform other tasks during non-busy times.


• Able to count cash and perform simple mathematical functions.

Core Competencies

• Communication: Communicate ideas effectively and actively listen.


• Respond constructively to other's ideas & work effectively under stress.


• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

• Must be able to lift up to 30 lbs.


• Must be able to stand, sit, and work at keyboard for long periods of time.

Requirements

Shift Requirements:

• Must be flexible, frequent weekend and holiday shifts.


• Prefer applicants with sales and cashiering experience but will train the right candidate.

Age Requirements:

• Applicants must be at least age 18.


• Youth applicants must have prior sales and cashiering experience.