Customer Service and Ticket Window

Job Summary

Great guest relations are vital to Catamount. Catamount customer service & cashiers are usually the first team members that guests come in contact with and therefore, they must make a good initial impression. A cashier must accurately tender purchases at cash registers, provide change and maintain a balanced drawer in a friendly manner. Catamount customer service staff are answering phones, helping guests and running registers. Training occurs for all the below tasks.

Essential Duties/Responsibilities

• Explain prices and promotions.


• General knowledge of Mountain required to assist guests with inquiries.


• Sell lift and activity tickets.


• Answer telephone.


• Must be able to work quickly and accurately.


• Assure payment is made for every item.


• Help with closing procedures.


• Maintain a friendly, team spirit with a focus on guest service.


• Do other work activities based on what is needed by your manager.

Qualifications & Experience

• Must be able to work flexible hours/days of the week including weekends and holidays.


• Must be able to communicate well and follow instructions.


• Be cheerful, patient, alert, and courteous at all times with people of all ages.


• Basic computer and keyboard experience required.


• Must be able to work as part of a team.


• Must be well groomed, self disciplined, and willing to comply with uniform guidelines.


• Able to speak, read, and write fluently in English.


• Ability to count out change.


• Ability to work harmoniously/diplomatically with a variety of people including the public.

Physical Demands

Employee occasionally shift can include: day, evening and holiday hours and is regularly required to:

• Walk may walk outside occasionally.


• Reach, handle, grasp and finger keyboard/cash machine.


• Repetitive keyboard motion.


• May require sitting or standing for an extended period of time.