Customer Service Associate

We’re on the lookout for a Customer Service Associate who actually enjoys working with people (not just tolerates it). If you’re the kind of person who stays calm under pressure, communicates clearly, and doesn’t pass the buck when something needs sorting—this could be a good fit.

This is a straightforward role at its core: speak to customers, help them out, and make sure they leave with a better impression than when they arrived.

What You’ll Be Doing

• Handling customer enquiries and resolving issues without overcomplicating things
• Explaining products or services in a way that makes sense (not scripted, not robotic)
• Keeping interactions professional, even when things get busy
• Working with your team to make sure nothing slips through the cracks
• Picking up on recurring issues and flagging them early

What We’re Looking For

• Someone who communicates well and listens properly
• A calm, practical approach to problem-solving
• Reliable, organised, and able to manage your time
• Comfortable taking ownership of situations rather than deflecting them
• Experience in customer service helps, but attitude matters more

What You’ll Get

• Full-time role based in New York
• Competitive pay with room to grow
• Training that’s actually useful, not just tick-box
• A team that pulls their weight and expects the same

If you want a role where you can get on with the job, be treated like an adult, and build solid experience along the way—apply to find out more.