Customer Service - Autoglass

Essential Job Duties:

• Assist with customer paint orders, look up formulas, and mix the paint based on the formula.


• Work with customers to schedule repair or replacement of automobile glass via phone, email and walk in.


• Handle phone and emails from customers pertaining to price quotes


• Call center functions to provide quality customer service


• Ensure the company establishes and maintains constant communication with customers.


• Knowledgeable on all aspects of product inventory, which may include, data entry,
  cancellations, credits, invoicing, and/or customer service inquiries.


• Generate sales/buys from online leads


• May require an understanding of eBay and eCommerce sites


• Assume other duties as assigned.

 Education & Experience:
• High school degree or equivalent.

Preferred Qualifications:

• Customer service experience


• Bi-Lingual, English & Spanish


• Automotive knowledge

Knowledge/Skills/Abilities:

• Must have good written and verbal communication skills.


• Must have good customer relations skills.


• Ability to work well with others.


• Must have the ability to work under conditions of frequent interruptions.


• Be attentive to details.

Essential Physical Demands/Work Environment:

• use of a computer, keyboard, and mouse frequently.


• The employee must occasionally lift and/or move up to 75 pounds.

Benefits and Compensation:

• Comprehensive health, dental, vision, and disability coverage options.
• Employer-provided life insurance and long-term disability benefits.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Parental leave and support continuing education.