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Customer Service - Call Center (Onsite Only)

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Job Description - Customer Service - Call Center (Onsite Only)

***This is an Onsite Position only*** 



 


General Information: 


Miedema Companies consists of 8 individual operating entities from multiple locations specializing in asset liquidation through the auction process (live or online) or direct sales; equipment and machinery appraisals; and various other services based on client needs. 



 


Key Aspects: 



  • Representative for Miedema Companies. 

  • Assist all coworkers and managers of all departments and companies as requested. 

  • Contribute to our positive and organized work environment. 



 


Skills or Abilities Required: 



  • Focus on a task and complete with thoroughness and detail. 

  • Manage multiple communications channels at once (chat, email, phone, text) 

  • Demonstrated passion for excellence with respect to treating and caring for customers 

  • Communicate clearly and professionally, both verbally and in writing 

  • Field complaints and unpleasant customers with respect 



  • Experience with Microsoft Office (Excel, Word, Outlook) 

  • Proficient with Internet Browsers (IE, Google Chrome, Firefox, Edge) and ability to troubleshoot mobile device settings 

  • Punctual, organized, dependable, high availability and proven attendance 

  • Work well with co-workers and provide support as needed 

  • Willingness to work a flexible schedule and occasional overtime when needed, including Saturdays as scheduled 



 


Training will include, but not limited to: 



  • Use & functionality of our auction site 

  • Use & functionality of our internal software systems 

  • Telephone system functionality 



  • Auction site training for understanding of process of auctions 

  • Daily task training as applicable 



Compensation & Schedule: 



  • This is a part time hourly position. 

  • Thursday – Noon – 7PM

  • Friday – 830 A – 430 PM

  • Rotating Saturdays from 9AM- Noon (currently every 5th Saturday)



  • Schedule is subject to change (with notice) as needed to accommodate proper coverage 



 


Responsibilities will include, but are not limited to: 



  • Customer Service: (call center) 



  • Active participation in customer service center call queues 

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly 



  • Efficiently gather the reason customer needs assistance (listen) 

  • Educate the customer when applicable to help them be self-sufficient 

  • Document conversations and actions taken 

  • Provide quality service and support in a variety of areas through multiple channels of communication (phone, chat, email, text) including but not limited to registering & accessing accounts, placing bids, processing payments, scheduling pickup, mobile device connections, and general information regarding our auction site & services. 

  • Maintain a balance between company policy and customer benefit in decision making. 



  • Connect the customer to the best source of resolution based on their needs 

  • Submit support requests forms to various departments as needed to resolve situation (in place of transferring calls) 

  • Place outbound calls to follow up on payment and pickup of items won on auction 

  • Documentation of all actions with customers 



  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience 



  • Assist all co-workers as requested 

  • Job description is subject to change as needs arise, tasks may be added or reassigned 

Original job Customer Service - Call Center (Onsite Only) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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