Customer Service Clerk

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations.  Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field

Customer Service Clerk Job Purpose: Serves customers by providing information; responding to requests; resolving problems; collecting revenue.

Customer Service Clerk Job Duties:

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus