Customer Service Coordinator

Customer Service Coordinator

Fulltime 

In Person Position 

Travel – 0<10%

Job Description:

This position will help manage KCSF accounts by supporting Customers and Sales through order entry, order processing, and clear communication while maintaining KCSF organizational strategies, goals, policies, and processes.  

Requirements:

• Assist Sales with administrative support and coordinate various functions to meet deadlines
• Collaborate with Sales on a regular basis
• Create and manage sales orders and shipments for customers
• Provide a high-level customer service to our partners 
• Work closely with customers to obtain product specs and images
• Coordinate product samples for customers
• Handle both incoming and outgoing calls with customers 
• Provide in person customer support
• Field customer complaints and facilitate resolution
• Update weekly, monthly, annual sales reports for vendors and customers 
• Track inventory demand 

Qualifications/Skills:

• Customer service or Sales experience preferred
• Experience with NetSuite preferred
• Strong understanding of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Action, detail-oriented, and solution-oriented
• Ability to work with ambiguity 
• Efficient time management skills
• Strong verbal, written, and interpersonal skills 
• Excellent oral and written communication skills 
• Ability to multitask on many projects at a time
• Ability to learn and take initiative within the role 
• Ability to work independently and within a team environment