Customer Service Expert

BACKGROUND

Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement—which encourages participation in and understanding of each child’s development.

Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child’s unique interests and abilities. From birth to age 5, there’s always something special awaiting you and your child at Gymboree Play & Music.

Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.

• 10-15 hours a week commitment
• Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
• Position requires exceptional customer service skills as well as computer, written and communication skills
• Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
• Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
• Flexible schedule a plus to occasionally cover additional shifts when needed

This is an excellent position for:

• College Students with afternoon availability
• Persons looking for a 2nd job with fixed shift/hours week-to-week
• "Young at Heart" Seniors seeking part-time work

Customer Service Skills, Communicator, Problem Solver, Computer Skills

All your information will be kept confidential according to EEO guidelines.