Customer Service I

TR Toppers is recruiting a full-time Customer Service Representative in Pueblo, CO. The ideal candidate should be dependable, self-motivated, willing to learn and grow, have excellent data entry and writing skills (primarily for emails), and, most importantly, have a positive, upbeat personality that embraces TR Toppers’ Superior Customer Service culture.

TR Toppers offers a highly competitive compensation package based on experience, including a discretionary year-end bonus, a company-funded pension plan, and a 401(k). Benefits include optional medical, vision, dental, and life insurance; generous paid time off; holidays; and a great work environment.

TR Toppers is a national food processing company located in Pueblo, CO, that specializes in processing name-brand candies and other inclusions used in a variety of food products, such as ice cream and cakes, and ships them throughout the country. We are a progressive family-owned business that is rapidly growing.

SUMMARY: The Customer Service Representative will provide excellent customer service to internal and external customers and be a skilled problem solver. This position will need to listen to customer service issues and offer unique, innovative solutions to each problem. Command of the company’s customer service policies and product knowledge is critical to providing quick, accurate assistance to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Respond promptly to email inquiries, providing clear, accurate information and ensuring timely follow-up to exceed customer expectations.
• Accurately enter, review, and confirm customer orders to ensure a seamless and reliable experience.
• Support the Customer Service team across functions to maintain high service standards and responsiveness.
• Distribute requested materials to customers in a timely and professional manner.
• Proactively communicate with customers regarding promotions, updates, and relevant information.
• Perform additional related duties as needed to support exceptional customer service and operational efficiency.

REQUIRED EDUCATION and/or EXPERIENCE:

• Two or four-year college degree in a related field OR 4 years of direct customer service experience.
• Experience working in Microsoft Office, with strong knowledge of Excel.
• Data Entry experience

PREFERRED QUALIFICATIONS:

• Excellent work ethic
• Recent customer service experience within the last 2 years
• Excellent professional interpersonal, oral, and written communication skills
• Proficient in Microsoft Office
• Self-Starter and fast learner who can adapt to an ever-changing environment

NECESSARY REQUIREMENT: The successful candidate must pass a pre-employment background check and drug screen as a condition of employment.

WORK SCHEDULE: 40 hours a week, Monday - Friday; must be flexible to work longer hours to meet the needs of the company.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR BEING SUCCESSFUL IN THE POSITION:

Excellent verbal and written communication skills. An Individual’s approach must be tactful and able to interact well with others. Enjoys working with a team, building relationships, and enjoys working in a fast-paced work environment. A critical thinker with the ability to think outside the box, and enjoys solving complex problems. Must meet scheduled deadlines and be able to multitask.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear. This position requires the employee to be sitting 90% of the work time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Most of the duties of this job take place in an office environment.

CLOSING DATE: This position will be open until filled.

SALARY: $21.00/hour + DOE

HOW TO APPLY: Submit a resume by clicking on the link below: https://recruiting.paylocity.com/recruiting/jobs/All/2e64a87c-d9e2-4493-a60b-0bf58e10b7a0/TR-Toppers-INC

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.