Customer Service / Marketing

Job Title: Customer Service Representative (CSR) – Marketing Background Preferred

Location: Alton NH office
Employment Type: Full-Time
Department: Customer Experience / Marketing

About the Role

We are seeking a proactive and customer-focused Customer Service Representative (CSR) with a background in marketing. This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives.

The ideal candidate understands both customer experience principles and marketing strategy, enabling them to identify customer needs, provide tailored solutions, and contribute insights that enhance campaigns and brand positioning.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner


• Resolve customer concerns while maintaining high satisfaction and brand standards


• Support marketing initiatives by communicating promotions, campaigns, and product updates to customers


• Gather and document customer feedback to inform marketing strategies and product improvements


• Assist in executing email campaigns, surveys, and customer engagement initiatives


• Maintain accurate customer records in CRM systems


• Collaborate with marketing and sales teams to align messaging and customer experience


• Identify upselling and cross-selling opportunities when appropriate

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field


• 1–3 years of experience in customer service, marketing, or a related role


• Strong understanding of marketing principles and customer engagement strategies


• Excellent written and verbal communication skills


• Proficiency with CRM systems and digital communication tools


• Ability to analyze customer feedback and identify trends


• Strong problem-solving skills and attention to detail


• Ability to multitask and work in a fast-paced environment

Preferred Skills

• Experience with social media management or digital marketing campaigns


• Familiarity with marketing analytics tools


• Knowledge of brand management and customer journey mapping


• Experience in B2C environments

What We Offer

• Competitive salary and benefits package


• Opportunities for professional development and career growth


• Collaborative and innovative work environment


• Employee wellness programs

If you are passionate about customer experience and understand how marketing drives engagement and loyalty, we encourage you to apply and join our team.