Customer Service Patient Liability Rep I

Company : Piedmont Healthcare

Job Type : Full Time

271 17Th Street Nw, Atlanta

Job Description - Customer Service Patient Liability Rep I

Overview

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.This representative reports to the Director, of Customer Service.

Responsibilities

Qualifications

Education

H.S. Diploma or General Education Degree (GED) Required

Associate’s Degree or Bachelor’s from an accredited university Preferred

Work Experience

One (1) previous year of related healthcare experience Required

Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred

Understanding of both hospital and professional billing practices Preferred

Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred

Licenses and Certifications

None Required

Business Unit : Company Name

Piedmont Healthcare Corporate

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