Customer Service Rep

CUSTOMER SERVICE REPRESENTATIVE

Location: San Jose CA US 95112 

Job Type: Full Time 

Category: Waste Management  

Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of three divisions: the transfer station, rental toilets, fencing and dumpsters, and site demolition. At Valley Services you won’t just have a job, but you will be a part of an amazing team that is contributing to the growth of Silicon Valley. By joining the Valley Team you will become a member of the family.  

As a Customer Service Representative (CSR) at Valley Services, you will be the first point of contact for customers, ensuring exceptional service and efficient resolution of inquiries. You will play a key role in handling customer orders, addressing billing concerns, resolving service issues, and maintaining customer relationships across various communication channels.

Key Responsibilities

Customer Support & Communication

• Answer incoming calls, emails, and messages to assist customers with order placements, billing issues, product inquiries, and service concerns.
• Maintain a professional and courteous demeanor in all interactions, ensuring customer satisfaction.
• Troubleshoot customer complaints or issues, working proactively to resolve them quickly and effectively.
• Follow up on customer inquiries and service requests to ensure timely resolution.

Data Management & Order Processing

• Accurately update and maintain customer records in the database.
• Process new service requests, schedule changes, and account updates in accordance with company policies.
• Ensure all customer interactions are logged and documented for reference and tracking.

Team Collaboration & Product Knowledge

• Stay up to date on company policies, services, and pricing structures to provide accurate information to customers.
• Work closely with the operations, dispatch, and billing teams to ensure smooth service coordination.
• Provide feedback to management on customer trends, complaints, or service improvements.

Customer Retention & Service Excellence

• Maintain positive relationships with customers by providing knowledgeable and timely support.
• Uphold Valley Services’ reputation for outstanding customer service, converting frustrated customers into loyal clients.
• Identify opportunities to improve customer experience and escalate concerns when necessary.