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Customer Service Rep - Tampa FL: Bi-Lingual preferred

icon building Company : Eq Brand
icon briefcase Job Type : Full Time
icon geo-alt Tampa, United States

Job Description - Customer Service Rep - Tampa FL: Bi-Lingual preferred



























  • Provides courteous and prompt service to all internal and external customers. 

  • Research provider questions regarding status of reviews/authorizations

  • Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.




  • Understands when to escalate a call to a supervisor.




  • Enters all call data for tracking.




  • Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.



 




  • Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.

  • Identifies opportunities and recommends methods to improve service and work processes.




  • Performs other services as required.


Original job Customer Service Rep - Tampa FL: Bi-Lingual preferred posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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