What You'll Do

• Answer incoming customer calls and assist with scheduling service appointments


• Provide outstanding customer service while addressing customer questions and concerns


• Make outbound calls to confirm appointments, follow up on services, and support company initiatives


• Accurately enter customer information into company systems


• Coordinate with dispatch and field technicians to ensure smooth scheduling and communication


• Maintain detailed and accurate customer records


• Assist with membership, maintenance agreement, and service-related inquiries


• Handle multiple tasks in a fast-paced environment while maintaining professionalism

Requirements

• Minimum 2 years of experience as a CSR, Dispatcher, or Call Center Representative within an HVAC, plumbing, electrical, or home services company


• ServiceTitan experience is required


• Strong customer service and communication skills


• Ability to handle a high volume of inbound and outbound calls while maintaining professionalism and accuracy


• Experience handling customer concerns, complaints, and follow-up communication


• Strong attention to detail, especially when entering customer information, scheduling appointments, and documenting job notes


• Ability to remain calm, organized, and solution-focused in a fast-paced environment


• Working knowledge of HVAC, plumbing, or home services industry terminology


• Strong computer and data entry skills


• Excellent organizational and multitasking abilities


• Reliable attendance and strong work ethic


• Positive attitude and team-first mentality

If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a company with a long-standing reputation for excellence, we'd love to hear from you!