CUSTOMER SERVICE REPRESENTATIVE

Description

Job Type: Full-time

Position: Customer Service Representative
Location: Petroglyph Animal Hospital

Schedule: 4- 10-hour shifts, Monday-Sunday (varies), with 3 days off

About Us:
Join the dynamic team at Petroglyph Animal Hospital, where no two days are the same! We are a high-energy, fast-paced veterinary clinic with seven skilled veterinarians committed to providing top-tier care. We handle everything from routine check-ups to urgent emergency medicine, and we pride ourselves on our compassionate approach, attention to detail, and dedication to excellence in patient care.

Job Description:
We’re seeking an active and energetic individual to be our frontline representative. As a Customer Service Representative, you'll be the first point of contact for clients, handling:

• Warm and professional greetings for clients and their pets
• Management of our busy appointment calendar and integrated platforms
• Responses to inquiries via phone and email about our services and procedures
• Assistance with check-ins, check-outs, and payment processing
• Maintenance of a clean and organized reception area

Qualifications:

• Exceptional  customer service skills with a friendly and energetic demeanor
• Strong communication and interpersonal abilities
• Ability to thrive in a fast-paced, dynamic environment
• Keen attention to detail and accuracy
• Flexibility for variable shifts, including weekends and evenings
• Previous experience in the medical or veterinary field is a plus, but not required

Why Join Us?
Be a part of a rewarding environment where you’ll play a vital role in emergency and routine care, making a tangible difference every day. Your pet our team we’ve got this!

• Fully-paid medical, dental and vision plans
• 401(k) plan with matching employer contribution
• Flexible spending account with yearly employer contribution
• Paid Time off and sick leave 
• Differential pay on weekends
• Great pet care benefits
• Teamwork, learning opportunities and career growth