Customer Service Representative

Job Summary

Be part of an exciting new division with a great opportunity for growth. A Managed Account Center (MAC) Customer Service Representative (CSR) is an inside sales position responsible for managing large and complex accounts. The CSR interacts with the customer via phone and email to understand and fulfill their needs, starting from bid inception through project completion, and manage all aspects of the account. As a member of the MAC you will enjoy a great team atmosphere and develop the ability to be a sales leader in the industry.

Company Overview

About Hirsch Pipe & Supply

For over 90 years, Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire—ensuring contractors are never more than 20 minutes away from fast, friendly service.

Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!

Job Requirements

· Courteous, professional and friendly

· Desire to provide exceptional customer service and build business relationships

· Plumbing knowledge

· Desire to advance within the company

· On the job training provided

· Pass pre-employment drug screen and background check

Benefits

Hirsch offers competitive salaries, ongoing training opportunities and a comprehensive benefits package

Employee

Medical, dental and vision insurance

Profit sharing

401K + employer match

Flexible Spending Account

Long Term Disability

Employer paid life insurance

Employee purchase program

Vacation/Sick/Holiday pay